Terms and Conditions for BergStay.in
Last Updated: February 2, 2026
Welcome to BergStay.in. These Terms and Conditions ("Terms") govern your use of our website and services for booking hill stays, hotels, and resorts. By accessing or booking through our platform, you agree to these Terms. If you do not agree, please do not use our services.
1. Booking and Reservations
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All bookings are subject to availability and confirmation by BergStay or our partner hotels.
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You must provide accurate details (name, email, phone) and a valid payment method.
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A deposit or full payment may be required at booking; cancellations follow hotel policies (typically 24-48 hours notice for full refund).
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Check-in/out times vary by property—confirm during booking.
2. Payment
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Prices include taxes unless stated otherwise; additional fees (e.g., hill resort levies) may apply.
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We accept major cards via secure gateways. Chargebacks are not permitted except for valid disputes.
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All payments are final upon check-in; no refunds for early departure or no-shows.
3. User Responsibilities
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You must be 18+ to book. Provide valid ID at check-in.
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Respect property rules; violations (e.g., damage, disturbances) may incur fees or eviction.
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BergStay is not liable for personal belongings—use hotel safes.
4. Cancellations and Refunds
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Policies are displayed per booking (e.g., free cancellation up to 7 days prior).
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Refunds process within 7-14 days to original payment method.
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Force majeure (e.g., weather in hills) events may alter policies.
5. Liability
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We act as a facilitator, not the hotel operator. Liability lies with properties for stays/services.
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BergStay is not responsible for delays, weather, or third-party issues.
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Total liability capped at booking value.
6. Intellectual Property
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Site content (logos, images of hill retreats) is owned by BergStay—use prohibited without permission.
7. Governing Law
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These Terms are governed by Indian law, with disputes in Coimbatore courts.
8. Changes
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We may update Terms; continued use implies acceptance.
Contact Us
Berg Stay Private Limited
No.99, Bharathiyar Road,
Pappanaicken Palayam,
COIMBATORE 641037, Tamil Nadu, India
Email: info@bergstay.in
Phone/WhatsApp: 8807065453