Refund and Returns Policy
Last Updated: February 2, 2026
At BergStay.in, we strive for hassle-free hill stays and hotel bookings. Since our services involve accommodations (not physical goods), “returns” refer to cancellations. This policy outlines refunds for bookings made through our platform.
Eligibility for Refunds
Refunds are available only if:
Cancellation is within the hotel’s policy window (displayed at booking, e.g., 48 hours prior).
Booking not yet confirmed or started (pre-check-in).
BergStay or hotel faults (e.g., overbooking, major discrepancies).
No refunds for no-shows, early check-outs, or dissatisfaction with stay quality.
Cancellation Process
Log in to your account or contact us via WhatsApp/email.
Request cancellation with booking ID.
We’ll process per hotel policy.
Refund Timeline and Fees
Free Cancellation: Full refund (minus payment gateway fees ~2-3%) if within window.
Partial/No Refund: After window or no-show (e.g., 50% or 0%).
Processing: 7-14 business days to original method.
Hill-specific: Weather/monsoon delays non-refundable unless force majeure.
Non-Refundable Bookings
Promotional/non-refundable rates are final—no cancellations.
How to Request
Email info@bergstay.in or WhatsApp 8807065453 with booking details.
Contact
Berg Stay Private Limited
No.99, Bharathiyar Road,
Pappanaicken Palayam,
COIMBATORE 641037, Tamil Nadu
Phone/WhatsApp: 8807065453